Document Merge - Command Not Available

If you encounter a "Command Not Available" error during the document merge process in Prevail, follow these steps to resolve the issue:

1. Close the Error Message:

Close out the error message dialog and any Word window that may open.

2. Open a Matter’s History tab in Prevail:

• Navigate to any Matter’s History tab.

3. Open any Word Document from Prevail:

• Within the Matter’s History, locate and open any Word document associated with the matter.

4. Switch Print Layout from Web to Print:

• In the opened Word document, go to the "View" tab in the ribbon.

• Locate and switch the document's layout from "Web Layout" to "Print Layout."

5. Save and Close:

• Save the changes to the Word document (if any).

• Close the Word document.

6. Retry Document Merge:

Return to the document merge window and attempt it again. The "Command Not Available" error should be resolved.