Prevail User Knowledge Base

Prevail window off-screen

Owned by Mathew Rozpedowski
Last updated: Dec 06, 2023
1 min read

If a user is unable to see a specific window in Prevail or if Prevail appears frozen, the issue may be related to the window being positioned off-screen. To resolve this:

 

  1. Focus on Prevail:

    • Make sure Prevail is active window (click on it).

  2. Press ALT + SPACE:

    • Hold down the "ALT" key on your keyboard.

    • While holding down the "ALT" key, press the "SPACE" key.

  3. Access the Window Menu:

    • After pressing ALT + SPACE, a small menu will appear at the top-left corner of the active window.

  4. Choose the "Move" Option:

    • Once the menu appears, release the "ALT" key.

    • Use the arrow keys (Up, Down, Left, Right) to select the "Move" option from the menu.

  5. Move the Window:

    • After selecting "Move," the cursor will change into a four-sided arrow.

    • Use the arrow keys to move the window in the desired direction.

    • This will also lock the window to your mouse allowing you to move it place.