Prevail User Knowledge Base

Resolving "Unknown Host" Error in Prevail

Owned by Mathew Rozpedowski
Jun 05, 2024
1 min read

Overview

When starting up the Prevail software, you might encounter an "Unknown Host" error. This issue typically occurs due to network connectivity problems or incorrect server settings. This article provides step-by-step instructions to troubleshoot and resolve the error.

  • "Unknown Host" error message appears during the startup of Prevail software.

  • Inability to connect to the Prevail server.

  • Incorrect server address or hostname.

Resolution

Follow these steps to troubleshoot and resolve the "Unknown Host" error:

Step 1: Verify Server Address

  1. Check the Server Address:

    • Open the Registry Editor:

      • Press Win + R, type regedit, and press Enter.

    • Navigate to the following registry key:

      • Computer\HKEY_CURRENT_USER\Software\PrevailSettings\Database\Server

    • Ensure that the server address or hostname entered is correct.

  2. Ping the Server:

    • Open the Command Prompt.

    • Type ping -4 [server_hostname] and press Enter.

    • If the server is reachable, you will see reply messages. If not, proceed to the next step.

Step 2: Check Network Connectivity

  1. Verify Network Connection:

    • Ensure that your computer is connected to the network.

    • Check if other applications requiring internet access are working.

  2. Check Server Status:

    • Ensure that the Prevail server is online and operational.

    • Contact your network administrator to verify server status.

Step 3: Verify Server Status

  1. Check Server Share:

    • Ensure that the Prevail Server folder is shared from the Prevail server.

    • Open File Explorer and try accessing the shared folder.

    • Verify that you have the necessary permissions to access the shared folder.

  2. Review Server Configuration:

    • Ensure that the Prevail server configuration is correct.

    • Check for any recent changes to the server settings that might have caused the issue.

Contact Support

If the issue persists after following these steps, please contact Prevail support for further assistance at support@prevail.com.

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