Prevail Standard Cloud Connection: IPhone iOS 17.4.1 and Later

To begin the process of accessing the Prevail Cloud though the Iphone iOS, go into the Apple App Store and search for “Remote Desktop Mobile”. 

Once the “Remote Desktop Mobile” app has been downloaded onto the smart device.  Please download the zip folder provided attached to this email. 

Once the zip file has been downloaded to the smart device, access the item by clicking on Files > iCloud Drive> Downloads> zip.

Once file has been unzipped, there will be a blue folder provided. Tap on the blue folder and inside of the folder there will be 9 items provided. Please keep this file of 9 items installed on your device, this is how you will be logging into the smart device for future work sessions.

To get started, click on any one of the 9 items.

“Remote Desktop” will refresh on the screen and then prompt for a username and password.  You will use the same User Name and Password that was provided for you for the desktop cloud launcher that is used on desktops and laptops.  There will be no special credentials needed in this instance.

Open

In our example we are now accessing Adobe through the cloud.  To open additional apps, swipe up on the white bar that appears at the bottom of the Remote Desktop app screen.

Open

In our next example we will be opening Prevail, click on the white document item called Prevail.  Wait a couple of seconds and the Prevail Case Management Software splash screen will load. 

To jump back to Adobe or additional applications click on the white circle at the top center of the screen.

(Note to open word, excel, outlook, and any of the other items not shown in the guide, you will have to surf back to the applications folder and pick the desired software.)

You will be repeating the same steps of clicking on the white documents and waiting a few moments for the screen to appear within Remote Desktop.

To end your work session, select “Close App”