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Training Track—v6 to v9

Training Material Link

Instructions and Video Link

Direct Video Link

Employee Setup

Adding Employee / User

Deleting Employee / User

Security Setup

Security/Group Setup: Adding Security Groups, Employee Types/Security

Control Panel: Downloading Prevail Updates

Control Panel: Downloading Prevail Updates

Law/Case/Contact Type Setup

Modifying Law Type Settings

Creating a New Contact Type

Modifying Lists in the Databank

Modifying Lists in the Databank

Modifying User Settings

Modifying User Settings

Accessing Help Dropdown

Accessing Help Dropdown

Outlook Calendar Sync

Outlook Calendar Sync

Prevail Home Tab

Prevail Home Tab

Prevail Combined Search Tool

Prevail Combined Search Tool

Calendar Informational

Calendar Informational

Create and Delete Contacts in Prevail

Create and Delete Contacts in Prevail

Creating Matter or Prospect from a Contact

Creating Matter or Prospect from a Contact

Text Messaging 

VIDEO INCOMPLETE--BUG DELAY

Attaching Other Contacts to a Matter (Related Parties Tree)

Attaching Other Contacts to a Matter (Related Parties Tree)

How to Add, Delete, and Retrieve Deleted History Entries

How to Add, Delete, and Retrieve Deleted History Entries

E-mailing

Enable Desktop Outlook Email Add-In

Attaching Outgoing Emails in Prevail

Attaching Incoming Emails to Prevail

Generating a Merge Document for a Matter

Generating a Merge Document for a Matter

Using the Prevail Connector (Linking Tool)

Using the Prevail Connector (Linking Tool)

Medical Tab

Medical Tab

Adding an Evidence Entry

Adding an Evidence Entry

Negotiations Tab

Demand of Offer Entry to the Negotiation Tab

Using the Settlement Calculator

Adding Employment History in Prevail

Adding Employment History in Prevail

Running an Intake/Update Questionnaire

Running an Intake/Update Questionnaire

Client Portal Setup and Use

Client Portal Setup and Use

EREtrieve

How-to Download Case Files Using EREtrieve

How to Upload Documents to the ERE using EREtrieve

How to Access your Appeals Council and OHO Status Reports Through EREtrieve

How-to Reset Your EREtrieve Password

Claims Tab

Adding a New Claim to the Claims/Process Tab

Updating Claim Status on the Claims/Process Tab

Document Designer

Creating a New Merge Document Template from Scratch

Create a New Merge Document Template by Cloning an Existing Template

Transfer your Existing Form Letters into Prevail

Deleting a Merge Document Template

Creating a Merge Document Package

Questionnaire Setup

Questionnaire Setup

Process Builder

Creating Processes in the Process Builder

Incorporating EREtrieve into the Prevail Process User

Report Designer

Report Designer

Dashboard Designer

Dashboard Designer

Dashboard Setup

Dashboard Setup

Consolidating Duplicate Contact (Rolodex) Entries

Consolidating Duplicate Contact (Rolodex) Entries

Archive a Matter

Archive a Matter