Prevail User Knowledge Base

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This material is meant for members upgrading from Prevail Version 7 to Version 9. Specific information about Prevail Premium Features is listed in the Premium Features training.

V7 to V9 Upgrade Training Plan

Training Material Link

Instructions and Video Link

Direct Video Link

Law/Case/Contact Type Setup

How-to Modifying Law Type Settings

How-To Create a New Contact Type

Home Tab

The Prevail Home Tab

Outlook Calendar Sync

How-To Calendar Sync

Calendar 

Calendar Informational

Contacts

How-to Create and Delete Contacts in Prevail

Text Messaging 

VIDEO INCOMPLETE--BUG DELAY

Related Parties Tree

How-To Attaching Other Contacts to a Matter

Running Questionnaires

How-To Running an Intake/Update Questionnaire

E-mailing

Enable Desktop Outlook Email Add-In

Attaching Outgoing Emails

How-to Attach Incoming Emails in Prevail

Document Merge

How-to Generating a Merge Document for a Matter

Negotiations Tab

Demand of Offer Entry to the Negotiation Tab

Using the Settlement Calculator

Client Portal

E-Training 99: How-To Setup and Use Client Portal

EREtrieve

How-to Download Case Files Using EREtrieve

How to Upload Documents to the ERE using EREtrieve

How to Access your Appeals Council and OHO Status Reports Through EREtrieve

How-to Reset Your EREtrieve Password

Document Designer

Creating a New Merge Document Template from Scratch

Create a New Merge Document Template by Cloning an Existing Template

Transfer your Existing Form Letters into Prevail

How to- Deleting a Merge Document Template

Creating a Merge Document Package

Questionnaire Setup

How-to: Questionnaire Setup

Control Panel

How to Download Prevail Updates

Report Designer

E-Training 80: Report Designer

Dashboard Designer

E-Training 84: Dashboard Designer

Dashboard Layouts

How-to Set Up Your Dashboard

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