Prevail User Knowledge Base

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This article covers how to access your Appeals Council and OHO status reports from the ERE through Prevail’s.

To view these steps through an instructional video, click the link below.

Video Link: Access Appeals Council and OHO Status Report through EREtrieve

Instructions

Note: There are three reports that EREtrieve downloads daily (Monday-Friday) from the ERE site

  • Appeals Status Report. Lists the status of all of the representative’s claims currently pending at the Appeals Council.

  • Hearing Status Report. Lists the status of all of the representative’s claims currently pending at OHO.

  • Hearing Status Changes Report. Based on a comparison to the prior day’s Hearing Status Report, lists any claims that have had any change from the prior day’s report. The final field in the report identifies what change occurred.

To Access these reports in Prevail:

  1. Click Tools > EREtrieve Status/Download Reports.

  2. Double-click the report that you want to view, and that report will display on your screen.

Downloading Case Files, Uploading Documents to ERE

Training Plan for Prevail 6-9 Upgrade

Video 31 - Reset Your EREtrieve Password

Training Plan for Prevail 7-9 Upgrade

Video 21 - Set Your EREtrieve Password

Staff Training #2

Video 33 - Reset Your EREtrieve Password

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