E-Training 20*: How-to Update or Reset ERE Password in EREtrieve

This article covers how to update or reset your ERE password in EREtrieve.

Note: ERE requires a password change every 90 days. The password for ERE and EREtrieve must match for proper system functionality.

To view an instructional video of these steps, click the link below.

\uD83D\uDCD8 Instructions

Log in to the ERE site, and change your password as you typically do every 90 days.
In Prevail, click Tools > Reset EREtrieve Password.
Enter the required information:
1. ERE User.
  1. Select the ERE User from the drop-down field.
2. BSO User.
  1. Enter your BSO username.
3. Current Password.
  1. Your old ERE password, that you just changed from.
4. New Password:
  1. Your new ERE password, that you just changed to.
5. Confirm Password:
  1. Re-enter your new ERE password.
6. Click Submit Request.