How-to Creating a "Standard" Process

This How-to will cover creating a standardized process in your Prevail system.

A "standard" process is one that allows you to work through a series of steps that do not all revolve around the same date.

For example, the Social Security process that ships with Prevail is a "standard" process. The statute dates that apply to each step are calculated based on when the previous step took place. For instance, in Social Security disability cases, the statute date for filing a Request for Hearing will depend on when the Request for Reconsideration was denied; later, in the same claim, the statute date for filing a Request for Review at the Appeals Council depends on the date the hearing was denied.

\uD83D\uDCD8 Instructions

1. Click Administration > Process Builder.

2. Click ‘Add’ at the top of the window, and choose Standard Process.

3. Enter a name for the process in Process Subject field.

4. Select the law type for the process from the Process Law Type drop-down list.

5. Click ‘Save’.

6. Click on the new process in the list of processes in the upper-left corner of the window.

7. Click ‘Add’ (under ‘Steps’) in the bottom half of the window.

8. In the Subject field, enter a description of the step.

9. Optional: Enter a name for the level in which the step belongs in the Level field.

10. For this step to trigger a task

    1. Click ‘Add Task’

    2. Enter the default subject for the task in the Subject field

    3. In the ‘Create task due’ field, enter the number of days before the task due date that you want the task to start

       • Note: This number should be positive

    4. Select the Responsible Type for the task.

    5. Optional: Click ‘Display as Statute’ for this task to display on the Home tab under the Statute Warning List.

    6. Optional: Check the ‘Popup Task’ box for the task window to pop-up as soon as this step is added to the Claims/Process tab. Otherwise it will automatically be added to the calendar without popping up.

11. For this step to trigger an appointment

    1. Click ‘Add Appointment’

    2. In the ‘Subject’ field, enter the default appointment type.

    3. Optional: Select a type for the appointment from the ‘Type’ drop-down menu.

    4. Select the Responsible Type for the task.

    5. Note: When you add the step to the Claims/Process tab, the appointment window will always automatically pop up, allowing you to enter the date, time, and location of the appointment.

12. If there is a definite next level or next step that will always occur after this step

    1. Choose next Level/Step in the ‘Next Step and Outcome Information’

       • Note: When this step is added to the Claims/Process tab, the e next level and/or step information will display on the upper-right side of the window.

13. If this step signifies a case outcome of Loss, Partial Win, Remand, Win, or Withdrawal

    1. Select the appropriate outcome from the “Outcome” Drop-down menu.

14. If you would like for a merge document to be auto generated for the matter

    1. Choose the appropriate merge document from the “Merge Document” Drop down menu.

15. Check 'Default Step Date' if you want the date for the step, when added to the Claims/Process tab, to default to the current date.

    1. Unchecking this box will cause the step date to default to blank, forcing the user to select the step date from the calendar.

    2. Note: In cases where the step will trigger a statute deadline, it is advisable to uncheck the "Default Step Date" box, so that the user will not accidentally enter the current date for the step, rather than a prior date.

16. Certain fields on the Matter tab can be set to auto update when this step is reached on the Claims/Process tab.

    1. Choose the appropriate field from the ‘Action Field’ drop down menu.

    2. Choose the updated information that should display from the ‘Action Values’ drop-down.

    3. Note: The “Prospect” action field refers to whether the matter will be set as a Prospect or a Matter (client). If you set the action value for this field to true, then the matter will be a Prospect; if set to false, the matter will be a Matter (client).

    4. Note: The “Active” action field refers to whether the matter is open or closed. If you set the action value for this field to true, then the matter will be open; if set to false, the matter will be closed.

17. Optional: In the 'SMS/Email Notifications section, a text message to can be automatically be sent to the client

    1. Type the text in the Message field OR use the ‘Insert Codes’ drop down list.

    2. See the How-to Text Messaging for more help.

18. Click, ‘Save’.

\uD83D\uDCCB Related articles

Creating an Auto-Fill Process, Text Messaging