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To view these steps through an instructional video, click the link below.

https://share.synthesia.io/9076cfc4-0de6-4c86-b516-4b59d7c1f1ec

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Video Link: Access Appeals Council and OHO Status Report through EREtrieve

Instructions

Note: There are three reports that EREtrieve downloads daily (Monday-Friday) from the ERE site

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  1. Click Tools > EREtrieve Status/Download Reports.

  2. Double-click the report that you want to view, and that report will display on your screen.

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Downloading Case Files, Uploading Documents to ERE

Training

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Plan for Prevail 6-9 Upgrade

Video 31 35 - Reset Your EREtrieve Password

Training Plan for Prevail 7-9 Upgrade

Video 20 - Reset Your EREtrieve Password

Training Plan for Prevail 8-9 Upgrade

Video 8 - Reset Your EREtrieve Password

Staff Training #2

Video 33 - Reset Your EREtrieve Password