Entering Claimant’s SSN
To gain access to a claimants case files through the Assure system, you must enter the first 5 digits of a claimants SSN.
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NOTE: This begins the case file automation to download/update the Exhibited file based on the scheduled downloads associated with your firm.
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Update the first 5 of the SSN:
Go to the All Cases screen
Find the claimant’s name
Option 1: Click “Actions” to the right of the name
Click “Actions”
Click “Update SSN”SSN”
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Enter the correct SSN in the spaces provided provided
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Click “Save SSN”
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Option 2:Click Claimant’s Name
Click Update SSN box in upper right of Case Details screen
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Click Save SSN
To Correct Last 4 of SSN
The last 4 of the SSN in Assure system has been pulled from the status report and cannot be corrected within Assure
If this is incorrect, it cannot be resolved by clicking “Actions” , “Update Case File” like to correct the first 5.
This is an issue to be corrected at the OHO / ERE.