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Log in to the ERE site, and change your password as you typically do every 90 days.
In Prevail, click Tools > Reset EREtrieve Password.
Enter the required information:
1. ERE User.
  1. Select the ERE User from the drop-down field.
2. BSO User.
  1. Enter your BSO username.
3. Current Password.
  1. Your old ERE password, that you just changed from.
4. New Password:
  1. Your new ERE password, that you just changed to.
5. Confirm Password:
  1. Re-enter your new ERE password.
6. Click Submit Request.