Prevail 10 E-Training*: Help Menu

The Prevail Help Menu provides built-in resources to help you access our website, connect with live technical support, and view system details on the About page.

Part 1: Access our website

If you would like to directly access our website from Prevail, click ‘Prevail.net.’

• Our website includes a direct link to Prevail YoU, our online training platform.

Part 2: Live Technical Support

When you call our technical support line, the technician will need to connect to your system to see the problem.

To provide them this access:

• Click Live Technical Support.

  • This will open TeamViewer and generate an ID number for you to share with the technician, allowing them to connect and resolve your issue promptly.

Part 3: About

This section provides you with important information including your current Prevail version, your Twilio SMS number, and any integrations you are currently signed up for.