Staff Member Training

This material is structured for staff members who work within Prevail.

For staff members unfamiliar with Prevail, consider the New User track as it has additional material you with in mind.

Specific information about Prevail Premium Features is listed in the Premium Features training.

	Staff Training #1
	Training Material Link Instructions and Video Link	Direct Video Link
1.	User Settings	Modifying User Settings
2.	Help Dropdown	Accessing Help in Prevail
3.	Home Tab	The Prevail Home Tab
4.	Combined Search	Prevail Search Tool
5.	Power Search	Prevail Power Search
6.	Outlook Calendar Sync	Outlook Calendar Sync
7.	Calendar Informational	Calendar Informational
8.	Create and Delete Contacts in Prevail	Create and Delete Contacts in Prevail
9.	Text Messaging in Prevail	VIDEO INCOMPLETE--BUG DELAY
10.	Creating Matters from Contacts	Creating Matters from Contacts
11.	Add Other Contacts to Matter (Related Parties Tree)	Attaching Other Contacts to a Matter (Related Parties Tree)
12.	History Tab (Add, Delete, and Retrieve Entries)	History Tab (Add, Delete, and Retrieve Entries)
13.	Prevail Grid Layouts	Prevail Grid Layouts
14.	Email Overview Attaching Outgoing Emails From Prevail Attaching Incoming Emails to Prevail	Enable Desktop Outlook Email Add-In Attaching Outgoing Emails From Prevail Attaching Incoming Emails to Prevail
15.	Document Merge	Generating a Merge Document for a Matter
16.	Using the Prevail Connector	Using the Prevail Connector
17.	Medical Tab Overview	Medical Tab Overview
18.	Evidence Tab: Adding an Evidence Entry	Evidence Tab: Adding an Evidence Entry
19.	Negotiations Tab	Demand of Offer Entry to the Negotiation Tab Using the Settlement Calculator
20.	Adding Employment History	Adding Employment History
21.	Disabilities Tab: Adding Ailments	Disabilities Tab: Adding Ailments
22.	Adding Damage Entries	Adding Damage Entries

Have specific training related questions? We’re glad to help. Contact us at training@prevail.net

	Staff Training #2
	Training Material Link Instructions and Video Link	Direct Video Link
	Claims Tab	Adding a New Claim to the Claims/Process Tab Updating the Status of a Claim on the Claims/Process Tab
	Adding Ledger Entries	Adding Ledger Entries
	Intake/Update Questionnaires	Intake/Update Questionnaires
	EREtrieve	How-to Download Case Files Using EREtrieve How to Upload Documents to the ERE using EREtrieve How to Access your Appeals Council and OHO Status Reports Through EREtrieve How-to Reset Your EREtrieve Password
	Client Portal Setup & Use	Client Portal Setup & Use
	Client Package	Client Package
	Do Not Disturb Mode	Do Not Disturb Mode
	Using Sticky Notes	Using Sticky Notes
	Running Reports	Running Reports

Staff Member Training

Staff Training #1

Staff Training #2