E-Training 20*: How-to Update or Reset ERE Password in EREtrieve

This article covers how to update or reset your ERE password in EREtrieve.

Note: ERE requires a password change every 90 days. The password for ERE and EREtrieve must match for proper system functionality.

To view an instructional video of these steps, click the link below.

https://share.synthesia.io/0cdbf766-ec1b-4732-8460-246a06411de7

\uD83D\uDCD8 Instructions

1. Log in to the ERE site, and change your password as you typically do every 90 days.

2. In Prevail, click Tools > Reset EREtrieve Password.

3. Enter the required information:

   1. ERE User.

      1. Select the ERE User from the drop-down field.

      2. 

   2. BSO User.

      1. Enter your BSO username.

   3. Current Password.

      1. Your old ERE password, that you just changed from.

   4. New Password:

      1. Your new ERE password, that you just changed to.

   5. Confirm Password:

      1. Re-enter your new ERE password.

   6. Click Submit Request.

   7. 

\uD83D\uDCCB Related articles

Deleting User Accounts, User Settings