If you experience freezing during the document merge process in Prevail, follow these steps to identify and address potential issues:
1. Minimize Prevail:
Use the "Show Desktop" feature in the Windows Taskbar to minimize Prevail.
Look for the thin vertical bar at the far right end of the taskbar.
Hover your mouse cursor over the vertical bar. Tooltips might appear indicating "Show Desktop."
Click once on the vertical bar or the small rectangle to the right of it.
All open windows will be minimized, revealing the desktop.
You may also use the keyboard shortcut: WINDOWS KEY + D
Attempt to open Prevail back up and look for any Word prompts or dialog boxes that may appear.
2. Clear Word Dialog:
If you find a Word dialog box, Address any prompts or complete actions required in the Word dialog.
Close or clear the dialog box.
3. Retry Document Merge:
Return to Prevail and attempt the document merge again.
Check Task Manager:
If the issue persists, open Task Manager by pressing
Ctrl + Shift + Esc.Look for any lingering Word processes in the "Processes" or "Details" tab.
End any Word processes that may be running in the background.
Contact Support if Issues Persist:
If the problem persists, consider reaching out to Prevail support for further assistance. You may open a ticket by emailing Support@prevail.net or if this an urgent matter, call us at 866-998-4400.