File Downloads - Troubleshooting
At times, files are unable to be downloaded and require some troubleshooting to complete.
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Indicates the file has failed to download. To view the reason, click the claimants name to access the Case Details, click the ERE Case File and view the file information with the exclamation mark or access the case file downloads and deploy the Status Message tab from the columns button.
Members can retry the file from the case file download tab or the case details screen.