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4. Click the provider for each suspended records to view the Status Notes
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5. Release Point will provide status notes for each suspended request.
6. This will detail further actions required by the requesting firm.
7. Release Point will not process the request until condition is met
NOTE: Example below shows Status Notes within a Suspended medical record that requires a firm’s action.
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8. Click the “Contact Customer Service” button in the top right of the Status Notes screen
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9. Select Contact Reason radio box and choose Respond To a Suspend Notice
This process will connect you directly to Release Point’s customer service associates, which is the most effective process to resolve suspensions and deliver your medical records in the most efficient manner.
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