Page Comparison

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1. To update the first 5 of the SSN, there are 2 methods (a) and (b)

   1. Go to the All Cases screen and search for the claimants name

      1. Click “Actions” to the right of the name

      2. Click “Update SSN”

      3. 

      4. Enter the correct SSN in the spaces provided  

      5. Image RemovedImage Added

      6. Click “Save SSN”  

      7. This will automatically save and encrypt the SSN

      8. SSN will not need to be entered again, for the life of the file

      9. 

   2. Go to the All Cases screen and search for the claimants name.

      1. Click the pencil next to the last 4 of the SSN

         

         ii. Enter the SSN in the space provided and click the green check mark

         1. This will automatically save and encrypt the SSN.

         2. SSN will not need to be entered again, for the life of the file

            

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NOTE: The last 4 of the SSN is pulled from the ERE onto the status report.  If this is incorrect, refer to #7 of this guide

Resolution:  Click one of the hyperlinked names in the message- the link will take you to the case details screen for that individual. If the SSN was in fact entered incorrect, you can correct it by doing the following:

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