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1. Log in to the ERE site, and change your password as you typically do every 90 days.

2. In Prevail, click Tools > Reset EREtrieve Password.

3. Enter the required information:

   1. ERE User.

      1. Select the ERE User from the drop-down field.

      2. 

   2. BSO User.

      1. Enter your BSO username.

   3. Current Password.

      1. Your old ERE password, that you just changed from.

   4. New Password:

      1. Your new ERE password, that you just changed to.

   5. Confirm Password:

      1. Re-enter your new ERE password.

   6. Click Submit Request.

   7. 

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Training Track for Prevail 6-9 Upgrade

Video 32 - Adding a New Claim to the Claims/Process Tab